Early stage. We're building this with home care and HCBS providers.
The wait isn't clinical.
A referral arrives Monday. The first visit happens weeks later — authorizations, missing documents, phone tag. We're automating that gap.
Talk to usToo much work happens before care can even begin.
Referrals arrive by fax, email, portal and phone. Your team interprets what came in, chases what didn't, checks authorizations and waiver requirements, confirms level of care, and re-keys it all somewhere else. Most of that is still manual — so cases stall while the authorization clock runs.
The path every case travels
Referral or inquiry
Intake
Requirements and documents
Follow-up and review
Ready for care
Built for home care and HCBS, not adapted to it.
Most intake automation is built for clinics and suppliers, then pointed at home care. The differences are exactly where cases stall.
Waiver and program rules
Over 250 active HCBS waiver programs, no two identical. Covered services and documentation change by state, by waiver and by payer.
Level of care and authorization
The state determines level of care, not you — but a lapsed determination doesn't surface as an error. It surfaces as unpaid visits.
Handoff to scheduling and EVV
Caregiver matching, authorized units and Cures Act visit verification all depend on intake having produced clean data.
Software that moves a case forward, not just files it.
Pierpoint reads what arrives, turns it into a structured case, works out what's required, shows what's missing, and drives the follow-up. Your team keeps the judgment.
Every referral becomes a case
Fax, email, portal and manual entry land in one queue, structured, with a named owner and a current state.
Requirements identified per case
Program, payer and service rules applied to the specific patient — not recalled by one coordinator.
Gaps surfaced, not discovered
Stalled cases raise their hand instead of waiting to be noticed.
Follow-up driven to close
Outreach drafted, assigned and tracked, with a record of what was asked and when.
Pierpoint doesn't make clinical or eligibility decisions. It organizes what exists, flags what's missing, and routes what needs a human. A person clears every review gate.
We fit your setup. You don't rebuild around us.
No two agencies run intake the same way. A tool that assumes one right workflow is a tool your team works around.
Stays exactly as it is
- Your system of record. EHR, EMR or agency platform — we work alongside it.
- Scheduling, EVV and billing. We hand off clean cases; we don't replace what's downstream.
- Your people's judgment. Every review gate stays with your team.
Configured around you
- Your referral sources. The hospitals, case managers and families who actually send you work.
- Your requirements. The programs, waivers and documentation your cases depend on.
- Your review and follow-up rules. Who checks what, who gets chased, and how often.
Work with us early.
We're building against real intake operations rather than assumptions — so the providers we work with now shape what gets built first.
- 1
A 45-minute call. You show us how a referral moves through your team today.
- 2
A written map back to you. Where the time actually goes. Yours to keep either way.
- 3
If it fits, we scope one workflow. Your highest-volume bottleneck, with you reviewing as we go.
We'll sign a BAA before touching any live patient data, and we're glad to start with de-identified examples.